Terms and conditions
The following terms and conditions and any other related rules that are adopted by Enareti and made available as provided herein (collectively the “conditions of sale”) shall apply to all sales of Enareti products that you (the “customer” or “you”) may order from Enareti (“us”, “our” or “we”) either (a) by phone via the customer contact centre of Enareti (the “customer care centre”), whose telephone number and e-mail address are indicated on the website or (b) on the internet via Enareti’s website. (the «website»).
These conditions of sale apply exclusively to sales made through the customer care centre or the website. We may modify the conditions of sale from time to time, at its sole discretion. The conditions of sale applicable to any order placed through the customer care centre or the website are those in force at the time that an order is placed on your behalf by a Enareti ambassador (in the case of an order placed through the customer care centre) or at the time you place your order (in the case of an order placed through the website).
In the case of an order placed through the website, when you check the “Accept Terms & Conditions” or similar box at the order confirmation section of the website before placing your order with Enareti, you acknowledge and fully accept these conditions of sale. If you refuse to accept these conditions of sale, you will not be able to order any Enareti products from the website or the customer care centre.
2. Purchasing eligibility
Only individuals who (a) have reached the age of majority (eighteen in most countries), (b) have legal capacity to enter into contracts and (c) have a shipping address where the individual or his agent can sign for delivery, may order products through the customer care centre or on the website. If you are under the age of majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these conditions of sale. Any orders placed in contravention to this provision shall be null and void.
By placing an order through the customer care centre or on the website, you represent and warrant that you are a bona fide end-user customer and will not deliver, sell or otherwise distribute Enareti products or purchase Enareti products for commercial purposes or any other commercial benefit. If despite our efforts the product is no longer available or Enareti believes that an order would violate these conditions of sale, Enareti may refuse such order.
3. Product availability; Quantity
All orders placed through the customer care centre or on the website are subject to availability and acceptance by Enareti. Enareti reserves the right to change the assortment of items proposed on the website or through the customer care centre and may limit from time to time the quantity of Enareti products that may be ordered by a customer in a single buying session. Orders may not exceed ten (10) products in any buying session on the website or through the customer care centre.
The customer care centre and the product pages of the website can provide you with information regarding products that are currently available for sale through those channels. You may also call the customer care centre (telephone number indicated on the website) and a Enareti ambassador will provide you with further information as to product availability and assist you with your purchase.
4. Account registration; Personal information
In order to place an order through the customer care centre or on the website, you or the Enareti ambassador (on your behalf) will be required to register and create your online account unless you select the “guest checkout” on our website or via the customer care centre. In order to register, you will be required to provide valid and up-to- date personal information, such as your legal name, phone number and e-mail address, and to confirm that you have reached the age of majority.
Upon completion of your account registration on the website or by the Enareti ambassador, you will receive an e-mail which will allow you to log in to your account on the website and create a permanent account login and password. You are responsible for ensuring that your password and account login are kept secret, safe and secure at all times. Enareti will not be held responsible or liable for any misuse of your account resulting from a third party’s access to and use of your password and account login.
We may change the information required to place a new order or the registration requirements from time to time. Any changes will be posted on the website.
Should any of the information you provide to the customer care centre or on the website change, please login to your account and update such information directly on the website, inform the customer care centre (telephone number and e-mail address indicated on the website). Moreover, in the event that Enareti reasonably suspects that a third party has breached a customer’s registration, password and/or account login, Enareti shall immediately, suspend or terminate such account, and notify you by e-mail or telephone.
If you are willing to order on the website, your offer to place an order will be processed as follows: once you have chosen a product, you may place this product in your cart. You may then decide to continue shopping for other products and add them to your cart (subject to availability and quantity limits) or proceed to “checkout”. You may also remove one or several products you have selected in the cart.
When ordering by telephone through the customer care centre (telephone number indicated on the website), a Enareti ambassador will follow the offer and order process on your behalf. When ordering through the customer care centre or on the website, you will be required to provide other personal information as applicable, such as shipping address, billing address and payment details.
You warrant that all personal information given to Enareti is true and correct. Enareti or its third party providers may collect additional information at this time for security and anti-fraud purposes. Please refer to our privacy & security chapter for more details about how and how long we may use or keep your personal information.
6. Prices, tax and shipping costs
All prices shown on the product pages of the website or quoted by the customer care centre include vat but exclude shipping costs and other taxes unless otherwise stated. The applicable currency will be updated based on the shipping destination after you provide us with the delivery address.
Enareti reserves the right to modify prices and delivery costs at any time without prior notice. The price of a product and delivery costs displayed on the website or quoted by the customer care centre, as indicated at the time Enareti provides you with a confirmation of order, will be honoured by Enareti. Shipping costs are not stated on the product pages but will be added to the product price after you have chosen your delivery options.
Shipping costs and vat will be reflected on your order page, that is to say the last page before you are asked to confirm and place your order (in the case of a website order), or will be quoted by the customer care centre (in the case of a telephone order), and will also appear on your acknowledgment of order and invoice (if you choose to receive an invoice). Shipping costs, if any, are described in the shipping policy set forth below. Please note that vat will vary based on the location to which products are being shipped.The actual vat associated with your purchase will be calculated at the time when your order is to be shipped, at which point you will receive a confirmation of order (as defined in chapter 10).
Please note that changes to applicable law between the date your order is placed and the date you are sent a confirmation of order may result in changes to the sales tax associated with your purchase. If the resulting change is an increase in the sales tax you are charged, we will contact you and ask that you reconfirm your purchase.
We may offer a vat refund mechanism if you decide to have the products delivered in certain countries of the european union and, no longer than thirty (30) days afterwards, export them outside the european union. Such mechanism will not be available to european economic area customers.
7. Customer’s review and confirmation
You should carefully check all details before placing your order through the customer care centre or on the website, including without limitation the particulars of each sale, which will be provided by the Enareti ambassador (in the case of an order being placed through the customer care centre) or the website (in the case of an order being placed through the website).
When you have completely reviewed your order, first check the box next to “i have read and accept the conditions of sale” and then, click on the “order with obligation to pay” or similar button on the website to place your order.
By placing an order, you are submitting an offer to Enareti to buy the products you have placed in your “cart”. Notwithstanding anything to the contrary provided for herein, Enareti reserves the right to refuse, cancel and terminate orders at any moment in time. For example, Enareti may refuse, terminate or cancel your order if there is an on-going dispute concerning payment of a prior order or if Enareti suspects that you have violated these conditions of sale.
8.1. Payment by credit or debit card
You may pay by credit or debit card, as indicated on the website or through the customer care centre. When ordering on the website, you will need to enter your payment details on the appropriate form. If you order by telephone, you will need to communicate to the customer care centre your credit or debit card number and your three- or four- digit security code that is printed on the back or the front of your card (cvv2/cvc2/cid). Your telephone conversation may be recorded for security and quality control purposes, except that any mention of your credit card information will not be recorded by our customer care centre, or will be fully encrypted and only used to process card transactions. Please refer to our Privacy & Security policy for more details about how and how long we may use or keep your personal information and the conversation recordings.
All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Enareti, you will need to contact your card issuer directly to solve this problem, and Enareti will not be liable for any delay or non-delivery.
In order to process your order, we may perform a pre-authorisation of your card. The amount of your purchase will be blocked on your card until your order is shipped to the shipping address you have provided to Enareti, at which time you will be sent a confirmation of order and your card will be charged the applicable purchase price. By submitting an offer to purchase Enareti products on the website or through the customer care centre, you expressly authorise Enareti to perform such pre-authorisation and, where Enareti deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your card number, to authenticate your identity, to validate your card, to obtain an initial card authorisation and to authorise individual purchase transactions. Please refer to our Privacy & Security policy for more details about how and how long we may use or keep your personal information.
Under this agreement, the payment processing services for goods and/or services purchased on this website by credit or debit card are provided by Bank [insert address]
8.2. Payment by bank wire transfer
You may pay by bank wire transfer orders placed through the customer care centre or on the website. Please do not forget to mention the order reference number in your bank wire transfer form. After you place an order and select bank wire transfer as your method of payment, Enareti will wait until your payment is received before processing your order. If the funds are not credited into our bank account within seven (7) working days after you have placed your order, this order will be cancelled.
Enareti will not charge a fee for paying by bank wire transfer, but please ensure that we receive the full amount mentioned in the acknowledgment of order before we process your order. Please note that some financial institutions may charge you a fee for using a bank wire transfer. All bank wire transfer orders are not confirmed until a confirmation of order email is provided to the customer.
8.3. Payment by paypal
You may also pay by using paypal, as indicated on the website.
Enareti takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction.
In order to secure your transaction and prevent fraud, Enareti will perform a credit card and anti-fraud check. By placing your order, you will be deemed to have authorised Enareti to perform such checks and, where Enareti deems necessary, from time to time to transmit or obtain information that you have provided to Enareti about you in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise a particular purchase transaction.
9. Acknowledgment of order
Once you have placed your order on the website or through the customer care centre, you will receive by e-mail an acknowledgment of order acknowledging the details of your order along with these conditions of sale. This acknowledgment of order will contain an order reference number assigned by Enareti. Please carefully review the conditions of sale upon receipt and make sure that you save the order reference number for any future enquiries regarding your order.
This acknowledgment of order is not an acceptance of your order. Following the transmission of the acknowledgment of order, Enareti will conduct its usual security checks and then process your order.
10. Confirmation of order by Enareti
Upon shipment of the product you have ordered, following completion by Enareti of security checks, Enareti will send you by e-mail a written confirmation of order. The confirmation of order constitutes the acceptance of your order by Enareti and indicates the existence of a binding sales contract. Enareti will preserve information concerning all orders as required by applicable law.
11. Complimentary services
The following complimentary services will be proposed, free of charge, on the website or by the customer care centre:
11.1. Gift wrap, Enareti signature packaging
All our packages are beautifully gift wrapped with the Enareti signature packaging. In case you or the gift recipient decides to return the product, the product should be returned in its original packaging.
11.2. Personalised products
It is possible to personalise a number of products by engraving them. For more information, please contact the customer care centre. Personalised Enareti products cannot be returned to Enareti for exchange or refund. However, this does not affect the rights you may have as a consumer in relation to products that are defective, as described below.
11.3. Gift note
We offer the opportunity to include a personalised gift note within the order package. Any notes must be included in the “comments” section on the “checkout” page or may be communicated with customer care centre if ordering by phone. Please note that, Enareti reserves the right to withhold acceptance of any order for engraved products or accompanied by a gift note that contains language that is objectionable or unlawful.
12. Shipping policy
We accept orders for delivery to addresses located in worldwide. For more details and information regarding shipping costs please see details here. Please note that Enareti may not ship to certain addresses, such as p.o. boxes or hotels. Further information, may be found on the website or by contacting the customer care centre.
The delivery costs and the estimated delivery lead time will be mentioned on the website or by the customer care centre before you place your order and summarised in the acknowledgment of order. Please refer to the website or call our customer care centre for more information.
When estimating package delivery time, please allow time for credit approval, address verification and order processing, as well as receiving your payment in case of bank wire transfer. Once the order is processed and ready for shipment, we will send you the confirmation of order by e-mail.
We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our confirmation of order. Each delivery package will contain, in addition to your purchased Enareti product: (i) all related accessories, if any, (ii) a printed gift note containing your message, if so requested by you when you place your order; (iii) the packing slip without price.
Enareti insures each purchase during the time it is in transit until it is delivered to you. We require a signature by an adult to confirm the delivery of each Enareti product, at which point responsibility for your purchased goods passes to you.
When ordering products on the website or through the customer care centre, you, as the customer, will have the option to choose whether you wish to receive an invoice to your billing address. if you decide at this moment that you do not want to receive an invoice, you may at any time later request an invoice by calling the customer care centre (telephone number indicated on the website), subject to providing proper identification to the customer care centre. Please note that Enareti will not send the invoice and payment details to the gift recipient.
14. 'Customers' right of withdrawal
If you are a customer based in the eu or the eea, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you can contact our customer care centre (telephone number and email address indicated on our website) to obtain a return number (rn), which we will confirm in writing. Alternatively, you must inform us (Enareti, Gomozias G., 13 Thiseos st, Athens, Greece, p.c. 10562) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by Enareti), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. Please provide a copy of a swift message of the initial transfer in case of payment made by bank wire transfer so that we can refund the monies to the same bank account.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.
The deadline is met if you send back the goods before the period of 14 days has expired. The customer will be liable for any shipping costs and/or decrease in the value of the product if the deterioration is caused by a use beyond the ordinary quality inspection and functional testing of the product. «Quality inspection and functional testing» is understood to mean the testing of the product as one would usually do in a retail outlet. Consequently, if the product is damaged, Enareti will deduct the cost of refurbishment or replacement from the refund.
15. 'Gift recipients' return period
Ιn order to ensure your entire satisfaction Enareti also offers the gift recipient the same return period, provided that they strictly comply with these conditions of sale. If the product returned by a gift recipient does not meet our quality control standards or if the gift recipient is otherwise in violation of these conditions of sale, Enareti will refuse the return and send back the product to the gift recipient. Should a product be returned to the Enareti, only a customer will be entitled to receive a refund. In no event will a gift recipient be entitled to receive a refund, but she or he may benefit from an exchange as indicated below.
16. Return process
16.1. Return process
Products that have been purchased on the website or through the customer care centre may be returned to the following address: Enareti, Gomozias G., 13 Thiseos st, Athens, Greece, p.c. 10562. Products that have not been purchased on the website or through the customer care centre may not be returned to the Enareti. To make the return process easier for you, please follow the steps mentioned below.
First, please contact the customer care centre (telephone number and email address indicated on our website) to inform us of your decision to withdraw and obtain a return number (rn) (the communication costs will not be surcharged by us).
i) Fill out the required information, with the return number (rn) if applicable, on the return form that will be provided by our customer care centre.
ii) include the completed return form with the product, all its accessories, as applicable, and all other documents, in its original box and delivery package.
The customer or gift recipient, as the case may be, must keep a proof of return shipment, and Enareti accepts no liability in the event that such proof cannot be produced. Only merchandise received by the Enareti e-shop will be eligible for a refund or exchange, as applicable. Upon receiving a return, Enareti will verify that the returned product complies with these conditions of sale.
16.2. Conditions for returning a product
Enareti products must be returned in a new and unused state. Personalised Enareti products cannot be returned to Enareti for exchange or refund. Please also return the original Enareti box and delivery package, with all protective materials in place.Failure to do so will respectively entitle Enareti to withhold the corresponding value from the refund made to the customer, or to refuse the products returned by the gift recipient. All returns will be subject to strict quality control (qc) by Enareti to ensure that the returned products satisfy these requirements. If the returned product satisfies quality control (qc), Enareti will proceed with the refund or exchange, as applicable.
16.3. Customers’ and gift recipients’ exchanges
Customers and gift recipients may exchange a product purchased on the website or through the customer care centre for another Enareti product if the product to be exchanged complies with these conditions of sale. Should a product be returned for exchange to the Enareti e-shop by a customer or gift recipient, only the customer will be entitled to receive a refund of the price difference when the product to be returned is more expensive than the desired Enareti product. If the returned product is less expensive than the desired product, the customer or gift recipient, as applicable, will be charged the difference in price. In both cases, Enareti will send an e-mail to the customer which specifies the value of the returned product, the price of the item for which the original product has been exchanged and the difference to be paid by customer or the amount that the customer is entitled to receive.
17. Manufacturer’s guarantee
Enareti is extremely cautious in ensuring that each product strictly complies with its quality criteria and that it has passed all controls, both technical and aesthetic. Selected products are covered by the Enareti guarantee. If you wish to repair a product covered by the Enareti international guarantee, please refer to the Enareti guarantee, and call our customer care centre, for more information.
18. Legal guarantee
In your capacity as consumer, you may have legal rights under applicable national legislation governing the sale of consumer goods; Those legal rights are not affected by these conditions of sale.
Any minor repairs including but not limited to, replacement of cord, re-oxidisation, and polishing are covered the manufacturer’s guarantee and are free of cost. Please note the shipping and packaging cost for the transport of the items to Enareti are at the customer’s expense. For major repairs, pricing will be available upon request.
20. Accuracy of pricing, product descriptions
While Enareti endeavours to verify the accuracy of any information it places on the website, in advertisements or catalogues or by the customer care centre, it makes no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. Enareti does not confirm the price of a Enareti product until a confirmation of order has been issued by Enareti, indicating the existence of a binding sales contract. If a Enareti product’s correct price is higher than the price posted on our website, then Enareti will either contact the customer for instructions before shipping the order or, if Enareti cannot obtain your instructions, reject the order and notify you of such rejection.
While every effort will be made to ensure that the descriptions, photographs or graphical representations of the Enareti products displayed on the website or in a catalogue are as accurate as possible, Enareti does not warrant that such materials or other content is error-free, whether as a result of inaccuracy, omission, obsolescence or otherwise. Accordingly, the customer’s sole remedy in the event of any such error is to return the product as set forth in our return policy.
21. Final provisions
Information and complaints. In case of any complaints please contact our customer care centre at the following address: Enareti, Gomozias G., 13 Thiseos st, Athens, Greece, p.c. 10562. For further information or complaints, you may also contact the customer care centre on the telephone number and e-mail address indicated on the website.
Online dispute resolution. As a consumer resident in the european union, you have the right to submit your complaint to an alternative dispute resolution entity. To find a list of odr entities in your country, you may refer to the european commission online dispute resolution platform at the following address: http://ec.europa.eu/consumers/odr/
Severability: In the event that any provision of the conditions of sale shall be determined to be partially void or unenforceable by any court and for any reason whatsoever, it shall be void or unenforceable to that extent only and no further and the validity and enforceability of any of the other provisions of the conditions of sale shall not be affected.
Proof of agreement: The acknowledgement of order and confirmation of order that are sent to you by fax or by email are deemed to be received when you are able to access them on your fax machine, computer, mobile or handheld device. The acknowledgment of order, confirmation of order and any automatic recording systems used by the customer care centre or the website will be proof of a binding agreement between you and Enareti.
22. Governing law
These conditions of sale shall be governed by and construed in accordance with the laws of Greece.
You may bring proceedings against Enareti either in the courts of Greece or in the country where you are domiciled. Enareti may also bring proceedings against you in the courts of the country where you are domiciled. Without any restriction to bring proceedings before a court, Enareti or the customer will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the conditions of sale or any breach thereof.
25. Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
– Enareti, Gomozias G., 13 Thiseos st, Athens, Greece, p.c. 10562:
– i/we (*) hereby give notice that i/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
– ordered on (*)/received on (*),
– name of consumer(s),
– address of consumer(s),
– reason for return of items (*optional)
– signature of consumer(s) (only if this form is notified on paper),